Frequently Asked Questions
Everything you need to know about shopping with Assembly Label
What is your return policy?
We offer returns on all full-priced items within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items are final sale and cannot be returned unless faulty.
How long does shipping take?
Standard shipping typically takes 3-5 business days for metropolitan areas and 5-7 business days for regional areas. Express shipping is available and usually arrives within 1-2 business days.
Where are your garments manufactured?
We are committed to ethical manufacturing. Our collections are designed in Australia and produced by trusted partners globally who adhere to high standards of social and environmental responsibility.
How do I care for my linen pieces?
To maintain the longevity of our signature linen, we recommend a cold gentle machine wash with mild detergent. Avoid bleach, do not tumble dry, and warm iron while slightly damp for the best results.
Can I change or cancel my order after it has been placed?
As we aim to process orders as quickly as possible, we are unable to make changes or cancellations once an order has been confirmed. Please double-check your shipping address and item selection before completing your purchase.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery timeframes are calculated at checkout based on your specific location and the weight of your order.